AI That Knows Your Business
A practical, plain-English class for small business owners. No technical background required. Learn how AI can work with your real emails, documents, FAQs, notes, spreadsheets, and customer questions — beyond generic prompts or marketing copy.
Leave with a better sense of whether AI can help — and what information it would need from your business.
- Works from vague prompts, not your real materials
- Produces one-off, generic-sounding answers
- Does not remember your services, prices, or policies
- Hard to trust with real customer conversations
- Built on your own FAQs, policies, and past emails
- Uses a private knowledge base instead of one-off prompts
- Sounds like your business, not generic AI text
- Supports more accurate, consistent customer responses
How to turn FAQs, policies, price lists, notes, manuals, and customer questions into a searchable AI knowledge base using NotebookLM
How to use Claude Projects to organize your business context, examples, tone, and repeatable tasks
How AI coworker-style workflows using Claude or GPT-based tools can help with follow-up emails, simple reports, organizing notes, and recurring office tasks
How to decide where AI makes sense for your business — and where it probably does not